The spring season is here, bringing budding trees and baby birds to greet us. As the weather gets warmer, we are also sharing some exciting activities around ELM this spring and throughout the year.
The ELM suite of products centralizes data processing and communications between schools and loan providers through a single processing system and helps students find the best private student loan. With the most intuitive platform, helpful tools, and premier customer service, we're here to help you breathe easier.
Why Your Feedback Matters
Every time our teams connect with you, whether through phone calls, online meetings, or emails, at industry conferences, or through surveys, we get to know you a little more. During these interactions, we pay special attention to the information you share, how you engage with our products, and the suggestions you make.
This valuable feedback aids us in identifying critical areas on which to focus and helps us drive future priorities – all with the primary goal of making your experience with our products and team members that much better. Supporting you is what drives us every day.
Based on the feedback you provided over the last year, we implemented several new features, enhanced functionality, and provided timely information for our product suite. The following are some of the highlights since July 2020:
Reporting enhancements for faster, easier, and more efficient data pulls;
Increased automation functionality to apply updates to multiple loans in a single transaction;
New functionality to process an increase on a fully disbursed loan;
New functionality allowing lenders to initiate product changes in ELMSelect; and
Timely Webinars, How-To, and FAQ documents to provide the information you need when you need it!
When functionality in other systems fell short in meeting your changing needs, we ensured the ELMOne platform could. Saving you time and adjusting to your needs are always top-of-mind with us.
ELMOne Sprouted More Features!
Rather than hibernating this winter, we were hard at work developing our next round of enhancements, all to make your life easier.
New Features and Enhancements are LIVE NOW! This ELMOne release introduces a little something for everyone, including new features to help our family of users work smarter, not harder. Plus, we enhanced other functionality to streamline processes designed to save you time and we incorporated some subtle changes to the overall design.
You speak. We listen. It's what we do!
For all the details, login to ELMOne or contact ELM’s National Service Center (NSC) team at NSC@elmresources.com or 866.524.8198.
More to Come! We are not stopping there…there’s more to come in May, so stay tuned!
Our Commitment to You
Our products and services are developed and supported by our exceptional team members committed to excellence—focusing on our school and lender partners and ensuring that you get the most from every interaction you have with ELM.
Expanded training offerings throughout the year, with webinars on various topics. Make sure you sign up for these; they're great as a refresher or for those just getting started!
School surveys help us understand if we are doing all we can to meet your expectations and expand our features and functionality in the ways that matter to you.
Our highly experienced team of professionals in our National Service Center stands ready to provide you with the answers and support you need.
We can't wait to share more with you. Stay tuned for more details on 'What's blooming at ELM' in the coming weeks.
"Change is a continuous process. You cannot assess it with the static yardstick of a limited time frame. When a seed is sown into the ground, you cannot immediately see the plant. With time, it grows into a large tree."
- Mamata Banerjee