See What's Blooming at ELM
Updated: 7 days ago
The spring season is here, bringing budding trees and baby birds to greet us. As the weather gets warmer, we're also getting ready to share some exciting activities around ELM this spring and throughout the year.
The ELM suite of products centralizes data processing and communications between schools and loan providers through a single processing system and helps students find the best private student loan. With the most intuitive platform, helpful tools, and premier customer service, we're here to help you breathe easier.
Why Your Feedback Matters
Every time our teams connect with you, whether through phone calls, online meetings, or emails, at industry conferences, or through surveys, we get to know you a little more. During these interactions, we pay special attention to the information you share, how you engage with our products, and the suggestions you make.
This valuable feedback aids us in identifying critical areas on which to focus and helps us drive future priorities – all with the primary goal of making your experience with our products and team members that much better. Supporting you is what drives us every day.
Based on the feedback you provided over the last year, we have implemented several new features, enhanced functionality, and provided timely information for our product suite. The following are some of the highlights since July 2020:
Reporting enhancements for faster, easier, and more efficient data pulls;
Increased automation functionality to apply updates to multiple loans in a single transaction;
New functionality to process an increase on a fully disbursed loan;
New functionality allowing lenders to initiate product changes in ELMSelect; and
Timely Webinars, How-To, and FAQ documents to provide the information you need when you need it!
When functionality in other systems fell short in meeting your changing needs, we ensured the ELMOne platform could. Saving you time and adjusting to your needs are always top-of-mind with us.
ELMOne To Sprout More Features!
Rather than hibernating this winter, we were hard at work developing our next round of enhancements, all to make your life easier.
Coming the week of 4.26.21, we will be launching more features and enhancements in ELMOne— just for you! And, we'll have a little something for everyone. Since it's what's on the inside that counts – most of our focus is on functionality. But, a little makeover on the outside never hurts, right?!
Here's what you can expect:
More features you'll be sure to love; while keeping all the ones you use today.
Design that meets function; you'll see minor adjustments to the look and feel while getting better readability. Don't worry, though! These changes will have no impact on your regular routines.
Stay tuned for more information, and check your e-mail the week of 4.26 for even more information!
Webinar invites to walk you through these new features.
Our Commitment to You
Our products and services are developed and supported by our exceptional team members committed to excellence—focusing on our school and lender partners and ensuring that you get the most from every interaction you have with ELM.
Expanded training offerings throughout the year, with webinars on various topics. Make sure you sign up for these; they're great as a refresher or for those just getting started!
School surveys help us understand if we are doing all we can to meet your expectations and expand our features and functionality in the ways that matter to you.
Our highly experienced team of professionals in our National Service Center stands ready to provide you with the answers and support you need.
We can't wait to share more with you. Stay tuned for more details on 'What's blooming at ELM' in the coming weeks.
"Change is a continuous process. You cannot assess it with the static yardstick of a limited time frame. When a seed is sown into the ground, you cannot immediately see the plant. With time, it grows into a large tree."
- Mamata Banerjee