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  • Writer's pictureSarah Camp

3 Must-Do's We Recommend Right Now

The peak processing season is upon us, and we want to make sure you know we are here for you!

With that in mind, here are three essential steps ELM recommends right now:

1. Complete any outstanding Certification Requests

2. Make sure your loans are in a Disbursement Scheduled status

3. Review any pending disbursements for eligibility

While you prepare, your partners at ELM are getting ready as well! Our highly experienced and passionate crew diligently ensures that every call, e-mail, and chat you send us receives the highest attention and focus. ELM is here to help streamline the private student loan process and assist you with any challenges you may face this processing season. Contact our team if you need support on these three key steps or other items to ensure you are as prepared as possible.

Join us in welcoming the newest member of our team! Meet Juan Ortiz, another ELM customer support team rock-star with the added super-power of being bilingual (English/Spanish). He's been at ELM for a little while now but is ready for his official introduction. For the past few months, he has been a sponge—busy learning all about ELM, our schools, and ensuring he doesn't miss a beat. Find out more about Juan and all the members of the ELM crew that you talk to regularly.

You can also contact us at, call us at (866) 524-8198, or use the Chat feature in ELMOne.

Happy processing season!

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