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Do you have a strong analytical background, enjoy chatting with clients and are passionate about quality of service?  If so, ELM is looking for you. 

 

We are looking for the next team member to join ELM’s National Service Center (NSC). The NSC Analyst position involves being a primary liaison between ELM’s clients and ELM’s internal departments and staff. This is a highly analytical position and requires an individual that can develop and maintain positive relationships internally and externally to ensure that client satisfaction with ELM’s service and products remains high. All interactions will take place via telephone, web chat, and/or email communications along with providing training via phone and webinar sessions. The NSC Analyst will additionally work on project-based activities throughout the year. 

 

Position requirements: 

• Effective at grasping the complex process of student lending, researching, and analyzing client issues or trends. 

• Ability to learn and apply knowledge of student loans as it relates to ELM systems and processes in the industry in general. 

• Solid analytical skill sets and a natural ability when it comes to developing and maintaining positive relationships both externally and internally. 

• Embrace being challenged with new projects and opportunities. 

• Passionate about assisting and training to ensure client satisfaction. 

• Excellent relationship development and management skills. 

• Ability to work independently and in a group. 

• CommonLine knowledge. 

• Knowledge of School FAM / SIS Software. 

• 3-6 years financial aid client contact experience preferably within higher ed.

• Bachelor’s degree or equivalent work experience. 

 

Nice to have:

• Actively working in a higher ed / university environment.

• Bilingual (Spanish).

 

We offer the following: 

• A work environment and culture that thrives on delivering the exceptional, pursuing growth and innovation, collaborating, doing what is right, having fun and giving back.  

• Competitive salary (approximate salary range for this role is $60,000 to $110,000 per year dependent upon level, experience, skills, qualifications and location).  This position is also eligible for ELM's annual incentive bonus program. 

• Market-leading benefits to eligible team members including medical, dental and vision coverage; employer-paid life and disability insurance; a 401(k) retirement plan; paid time off and paid holidays; and additional voluntary benefits.

• Monthly fitness expense reimbursement up to a certain amount, time off to volunteer, and company events. 

• The opportunity for you to be your best. 

• Position is remote or Tampa based. 

 

We are the following: 

• ELM Resources was named one of Tampa Bay Business Journal's “Best Places to Work” in 2024, 2025 and 2026, and is a 2026 “Quantum Certified Workplace”. 

 

Sound like an interesting opportunity?  Submit your resume to ELM Resources at elmjobs@elmresources.com along with a brief introduction of who you are and what inspires you to show up to be your best!  Applications will be accepted through October 15, 2026.  ELM may extend this deadline if additional recruiting time is needed. 

 

ELM Resources is an Equal Opportunity Employer

12950 Race Trace Road, Suite 201, Tampa, FL 33626

elmresources.com